Cancellation Policy

Cancellation policy for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (FollowMe-Tutto GmbH, Schiltmatthalde 3, CH-6048 Horw; Email: shop@followme-tandem.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website (https://followme-tandem.com/en/cancellation-policy-for-consumers/). If you use this option, we will promptly send you (e.g., by email) a confirmation of receipt of such withdrawal.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample withdrawal form

If you wish to withdraw from the contract, please fill out this form and send it back to us.

To

FollowMe-Tutto GmbH
Schiltmatthalte 3
CH-6048 Horw
Email: shop@followme-tandem.com

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (description, order number and price, if applicable):

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Ordered on (date):

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Received on (date):

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Name and address of the consumer:

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Date:

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Customer signature (only for written revocation):

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